TERMS AND CONDITIONS

This web site is operated by David Rozman Limited

Your use of this web site is governed by the following Terms and Conditions:

Please take a few minutes to review these Terms and Conditions. Your use of this website constitutes your agreement to follow these rules and to be bound by them. We are committed to providing you with a bespoke and personable service throughout your ordering process helping you to getting the right hair replacement system, keeping costs low for our valued customers.  Thus, protection for both our customers and ourselves is of importance.

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. You will be bound by the terms that are set in place at the time of your purchase.

Your use of this website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions.

1.   Colours

From experience in order to deliver the best matching hair system accuracy is best when a client visits the salon.  However, we understand on occasions this may not be possible therefore, to improve on accuracy you have an option to send in a sample of your hair. Existing system wearers who are happy with their current colours you can send us your current system for matching.  If you choose or select the wrong colour, you are responsible, not us. We will copy the colour you request. In such a circumstance we will not replace the unit without a fee. Therefore, make sure you know your colour or send us a sample.

2. Hair Duplication Service

When you order a hair duplication service at xxx by filling the online order form, you are required to make sure the information you fill, choose or remarked are as accurately as possible to the target system you are going to send to us. Your order price will be calculated automatically by our website system based on the information that you provide. On the occasion that we find there has been a discrepancy or in-corrections in the details between your online order form you submitted and your actual target hair system which you send to us, we reserve the right to deny your order/put on hold and don’t put it to production even if it has already been accepted by our website system automatically. If the payment we received can not cover the duplication cost, your order will not be proceeded until the balance payment is made to us. This course takes time and your order delivery time should be counted from the date everything is clear and balance payment made. We will not be responsible for this delay, you are responsible for it. If you find that the order price has increased and you will not go ahead with this order or want to drop this order, we need to charge you £30 as a handling charge. In the same situation, if you want us to send back the target system to you, you should pay the shipping charge, the charge should be subject to actual cost. This charge will not be refunded.

3. Refund & Return Policy

*Hair systems

-Can only be returned if unworn and unaltered, whether alterations are made by you or by us at your request.

-If the base size or hair length we cut for you is incorrect, please send in photos first to prove it.

-Goods must be returned within 30 days after you receive them.

-We will only replace or refund after we have received the goods. We take no responsibility for returns lost by postal services.

– You will be responsible for the hair systems until they reach us.

*Custom hair systems:

– If it is faulty, we will repair. If it is irreparable we will make a replacement system.

– You must provide photos and/or videos that demonstrate fault.

– Can only be returned if unworn and unaltered by you.

– Goods must be returned within 30 days after you receive them.

– Refunds can be claimed if unworn and unaltered by you.

– Refund attracts 50% service fee.

– In order to cover labour and material costs, if you cancel a custom order before you receive it, you will only receive a  50% refund.

– If you order a wrong custom made hair system by mistake, the hair system cannot be returned for a refund. If you would like us to adjust it, extra cost will be charged accordingly.

– You will be responsible for the hair systems until they reach us.

*Accessories:

-Refund can only be given if packaging is unopened.

Rush Delivery terms:

In general terms Rush production services allow the client to receive his or her hair system quicker than they would normally under standard conditions. We give a general guideline of 6 weeks for standard orders. Some complicated orders and full cap wigs may take even longer time. In no way do we guarantee an exact date or timetable for this service. All hairpieces are custom made  and no such  exact time can be guaranteed. This service means it will be faster production than if a person chooses standard. NO REFUNDS will be made for “rush” fees for delays. However, at the discretion of Hair Replacement Solutions UK ltd we may credit the “rush” fee if the production is unusually past the “rush” time schedule.

The information on this website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit quantities (including after you have submitted your order). We apologize for any inconvenience this may cause you. Please see our Pricing Information for more details. If you are not fully satisfied with your purchase you may return it in accordance with our return policy. The risk of loss and title to items purchased from Hair Replacement Solutions UK ltd pass to the purchaser upon our delivery to the carrier.